Complaint Resolution

If you have a complaint about a product or our service, please contact us. We want you to be satisfied with our products and how we serve you. We like to see that you are satisfied. Call us at 31 (0) 6 120 365 12 and tell us what your problem is. Then we can find a solution right away. Of course, you can also send us an e-mail at customerservice@nasomed.eu and we'll get back to you.

If we don't come up with a solution right away on the phone, or if you send us an e-mail, we'll make sure you get a response within two days. If it's a little more complicated - and we need to contact NeilMed America, for example - we'll give you an estimate of when we'll contact you with a solution.

We are happy to help you and find a solution together. If it somehow fails, we will offer you a independent arbitration board  to through Webwinkelkeur. You can go here for free.

If it still doesn't work, you can contact the Online dispute resolution of the European Union. There is a charge for this.